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Troubleshooting
A wealth of helpful information is available in the Steam Community Forum. Descriptions of common problems are listed below, with links on where to find help.
If after looking through the links you are unable to resolve your problem, details on how to contact us can be found at the bottom of this page.
Previously Reported ProblemsFailed to Start Game (Missing Executable)Failed to start the game (unknown error)Failed to start the game (unknown error)Mac starts game at 800x600Crashing On Startup To Black Screen ( Step 2 )Unsupported Resolution, Switching To Resolution...( Step 2 )Crashing During Gameplay ( Step 1 )WebRoot Is Blocking DownloadAfter Loading Games, My Characters Moonwalk On The SpotMy Game Starts Very Small And I Can't See All The OptionsThe Camera Drifts Off To The World Edge Without Me Touching AnythingSlow Performance (FPS) On Below Minimum Spec MachinesSandbox Player Map Loading Crashing On OSX MavericksSandbox Player Terrain Is Solid BlackIntel HD 4000 Graphics Card GlitchesAMD Radeon HD 7500 Series Crashing Under DirectX 11Useful Info Resetting Your PreferencesWhere To Find Crash ReportsUseful Command Line ArgumentsContact How To Contact Us
Please email us at [email protected] including a detailed description of your problem. If you have experienced a crash,
please attach your crash report to the email by following the steps under Useful Info (above). Please also include a description of your system including CPU processor, operating system ( including whether 32-bit or 64-bit if known ), system memory, and graphics card make and model. Alternatively please attach a dxdiag report.
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Technical Support