#0008 - Game Crashes Unexpectedly

[GF_Simon]

Bug ID
#0008

Bug Description:
Without warning, the game crashes unexpectedly.

Platforms:
PC and Mac.

Steps To Recreate:
Difficult to recreate, will require feedback from players experiencing the problem.

Dev Team Comments:
Please send your crash reports to [email protected]. We are working all weekend to identify the cause and develop a fix for this problem. The more crash reports we receive, the quicker we can identify the cause. We're really sorry if you are experiencing this problem, and will try our very best to get you up and running.

UPDATE 1: We are receiving crash reports and this is helping us track down the cause. Once confirmed, we'll develop a fix, and work with those players affected to publish a private update to confirm whether it resolves the problem. Once a fix is validated, we'll roll it into the first public update.

UPDATE 2: Initial investigations with players experiencing this problem are indicating that one cause is AMD drivers. Please visit your graphics card manufacturer's website ( e.g. amd.com ), download and install the latest drivers for your card. We strongly recommend backing up your personal files onto removable storage before updating your system.

UPDATE 3: Ok we think we've pinned this down to a Null Reference Exception, which is programmer jargon. We'll be reviewing the code in the next 1-2 days to try to spot where this is happening. Once a full code check has been done, we'd like to request some superstar players experiencing the crash to step forward and volunteer for testing a private update via Steam.

UPDATE 4: Having completed 50% of the code audio, we've been working one-on-one with some affected players, and provided them with a new build containing the updated code. This seems to be clearing up a lot of crash incidents, so at this stage it's looking promising.

UPDATE 5: Players running Windows 32-bit operating systems might want to consider this fix:
http://steamcommunity.com/sharedfiles/f ... =152941259

Status:
Confirmed.

[EyeofValor]

What if there are no crash reports? When a fix is found it should solve the problem even if there is no crash report I assume. I hope so at least.

[GF_Simon]

What if there are no crash reports? When a fix is found it should solve the problem even if there is no crash report I assume. I hope so at least.

We've already received a number of crash reports that are helping us identify the cause of this problem. Hopefully we'll have a fix soon.

[viza166]

Здравствуйте. Извените ,что пишу на русском - английский языком плохо владею.

Моя проблема : после строительства барака и найма солдат игра вылетает в Windows.

Игра замечательная желаю Вам Удачи. Спасибо

P.S. Хотелось бы еще русский перевод.

[dlsurber]

My game crashes just as the brick-by-brick quest finishes.Happens everytime with no report

[viza166]

Еще хотел добавить . Не происходит после строительства дома каменьщика нападения гоблинов ,но

строить бараки можно . Через 2-3 мин -- вылет игры.

[donofwar3]

So where do I send the report

[TroshKrosh]

Здравствуйте. Извените ,что пишу на русском - английский языком плохо владею.

Моя проблема : после строительства барака и найма солдат игра вылетает в Windows.

Игра замечательная желаю Вам Удачи. Спасибо

P.S. Хотелось бы еще русский перевод.

Уточни всегда ли вылетает после постройки бараков. А перевод уже идёт полным ходом.

[crowell00]

I do not always receive a popup window that states a crash report has been generated but, I almost always have one in the FolkTale folder. C:\Program Files\Steam\steamapps\common\Folk Tale.

I am crashing 90% of the time when I try to start tutorial. When I do actually get the tutorial to start, I can't progress.
I can build the foundations for windmill and farms but, construction never actually starts. I close the game via the menu at this point and don't actually have a crash.

edit: I would be happy to test a new version on Steam

[borntahhula]

I'm also having the problem with the game crashing during loading the tutorial. What crowell00 described previously is pretty much exactly what is occurring with my game as well.

My specs are:
Windows 7 Professional Service Pack 1
32-bit OS
AMD A10-5800k APU with Radeon HD graphics 3.80 Ghz
8.00 GB RAM